• 96888 47347
  • vaagroups@gmail.com

FAQ

Answer

You have 15 days to make a refund request after your order has been delivered.

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In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

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There are a few certain scenarios where it is difficult for us to support returns:

  1. Return request is made outside the specified time frame, of 7 days from delivery.
  2. Product is used, damaged, or is not in the same condition as you received it.
  3. Specific categories any printed material like books, registers, pamphlets, banner items   etc.
  4. Defective products which are covered under the manufacturer's warranty.
  5. Any consumable item which has been used or installed.
  6. Products with tampered or missing serial numbers.
  7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
  8. Fragile items, hygiene related items.

Answer

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

  • Printed Books / Registers / Banners / Pamphlets
  • Printers / Toner / any Electronics items
  • Covid19 related products like Mask, Gloves, etc

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items

Answer

To create an account with Vaaprint, please visit https://vaaprint.com/registration and complete your registration by filling the required details.

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By registering with us, you will be able to order the wide range of products listed on our website. As soon as you register, you get sign up vouchers to help with your initial orders. You can also avail special offers that we have for our registered users regularly. You can see all your available vouchers by checking www.vaaprint.com

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No, you will not be able to place an order without creating an account.

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Every offer has a unique coupon code. All offers that you can redeem are available in your account once you login. To know these offers, visit www.vaaprint.com or go to “My Account” and select “My Coupons”. You can redeem these coupons at the checkout page while placing the order.

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My Account provides lots of information regarding your account and transaction details. It is available on the  top right side when you click on your name or visit www.vaaprint.com These are the tabs available in “My Account”.

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Yes, you will be able to check your past orders from “My Order History” available in “My Account”.

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You can get your account reset by using the “Forgot Password” option available in the login page www.vaaprint.com. You need to provide your registered email address and a link to reset your password will be sent to the email address immediately. In case you still face any issue to login, contact our Support Desk at 04183-226347 or+91 96888 47347

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Yes, Your all our account details and transaction are secure in our website , also we using secure online payment gateway systems.

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You can choose from the wide Products range available on our website. You can either search for your product, or navigate the categories and find your products. Once you visit the product page, you will get all the information required in terms of product description, features and price.

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The products listed on our website are the standard print products required by any business entity. We do fulfill a lot of custom print requirements as well.

You fill the “Contact Us Form” and our Support Desk (04183-226347) will get back to you.

You can email your requirement to our Support Desk at “vaagroups@gmail.com,  vaagroups@yahoo.com” or call us at +91 96888 47347.

Our Support team will understand your query and not only help you with the rates and timelines but also hand hold you till the order is processed and delivered.

Answer

Yes, we have a design division to help our customers with design for various print products. To know more about the services, portfolio and charges, please visit www.vaaprint.com.

You can share the design brief after choosing a product and place your design order. Please fill the inquiry form and send your design to vaagroups@gmail.,com, our design team to contact you.

Answer

All our products are listed under product categories.

You can go to the product category mentioned on the top band on our website and click on the product you require to print with us.

You can also use the search tab available at the top.

Answer

You can either fill the Contact Us form and our Support Desk will get back to you or email your requirement to our Support Desk at vaagroups@gmail.com,  vaagroups@yahoo.com or call us  04183-226347 or (0)96888 47347.

Answer

Processing time refers to the time taken to make the product ready to ship while shipping time is the time taken for our courier partners to delivery the order to the shipping address shared by you.

Answer

The status of all your orders are available in the “My Order History” tab in “My Accounts”.

You will also receive Call / SMS / eMail notifications on the status updates on your registered mobile number and email address.

Answer

Please note the error message you receive or take a screenshot of the error and email it to us at “vaagroups@gmail.com,  vaagroups@yahoo.com” or call +91 99624 00802. We will help you out.

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The payment gateway we use for all the transactions on our website is one of the secure gateway.

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You need to have an internet connection to browse the products and place your orders.

You can use any browser. However, Google Chrome is the most compatible browser.

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An open file format is the source file in which your design was created by the graphic designer. It comes in CDR (coreldraw), AI (Illustrator) or PSD (Photoshop) format.

Answer

.jpeg, .png, .cdr, .ps, .pdf

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Cut Marks: They are also referred as crop marks. They define where the paper sheet will be cut/trimmed to get the actual product size.

Bleeds: The term bleed is used for all objects overlapping the border of the design. It gives cropping some room for error beyond the cut marks.

Safe Margin: This is the border which is given on all four edges to ensure that important content (text and design elements) are not cropped during the cutting process.

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The resolution for any artwork should be min. 300 dpi or above.

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If the artwork uploaded has any issue you will receive a call or an email from our Support team. Also, your order status will change to “On Hold” along with a comment with the reason for the order to be on hold.

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Yes, we do have ready designs/templates for most of our products. These are also bifurcated as per category to make it easy to choose from a wide variety of templates. These templates are not only easily customisable but also available for free!

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Yes, we do. Our Design will help you get the right design as per the design brief you submit while placing a design order.

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We have our ready designs for few products which you can use for placing an order, or we have our designing team who can create the design for you as per your requirement.

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If it is an editable format file we will be able to do the changes in the artwork.

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Products which are not listed online, we can provide you a different quote as per your requirements. Please email us on vaagroups@gmail.com,  vaagroups@yahoo.com, skvaa20@gmail.com.

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Yes taxes applicable as per Govt.of India act - CGST, SGST or IGST.

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Any courier service within India. Preferably “Professional courier, ST courier, DTDC courier”,  other lorry services.

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No, currently you can not choose one of our retail outlets for delivery.
You can share your shipping address and we can get it delivered to the address.

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Yes, the tracking details are updated to your order once it is shipped out from our facility.

Or you can track by courier online tracking system, upon we provided courier booking number.

Answer

Currently we have two modes of shipping Standards

1. Ground Shipping (by Surface),  2. Air shipping (by Cargo)

Answer

Not allowed, The order will be dispatched as per the production timeline mentioned online for each product. Besides this, the shipping or courier time will be additional depending on your postal address and the shipping method that you choose while placing your order. In case of any approval required for the artwork that you share, the timeline will be counted from the time you approve the artwork.

Answer

After understanding the issue, further we(VAA) would decide to refund/reprint/resupply/compensate with anyother products for you.

Answer

These are the options for online payments:

1. Debit or Credit cards

2. Netbanking (Core bank transaction only)

3. Mobile Payments (UPI)


Answer

It is not compulsory to provide GST details. GST registration details for your business or company may be optionally provided if a customer wishes to claim input tax credit on the GST paid if travelling for business reasons. For all other customers, GST details are not required.

Answer

Create a new account to sign in to your existing account www.vaaprint.com

Go to My Account -> Shipping Addresses www.vaaprint.com

Edit the address where you want to add the GSTIN. Ensure that you put the correct registered company name, address, phone number and GSTIN. Save the address.Now when you want to order a product, ensure that this address with the GSTIN is selected as the BILLING ADDRESS in your Shopping Cart.


Answer

No, the GST handling is not retroactive. If you added your GSTIN to your account today, you can claim input tax credit for all future orders on vaaprint. You can’t apply it on old orders on vaaprint.

Answer

our GST no: 3 3 A A K P I 8 4 5 0  Q 1 Z 5 

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Terms of Use

This Terms and Condition for Use of VAA print website is a legal agreement between you and V.A.A. Stationery & General Store, which owns and runs the Website www.vaaprint.com (hereinafter referred to as ‘VAA print, ‘our’, ‘us’, ‘we’) providing, among other things, the terms and conditions for your use of Vaaprint services ( the ‘Services’ or ‘Website services’) through the website located at www.vaaprint.com (the ‘Website’, ‘Site’).

Read the Terms and Conditions carefully. Your use of services on the Website means you are consenting to these Terms and Conditions.

These Terms and Conditions may be modified from time to time in VAAprint sole discretion and you may not be notified. It is your responsibility to review these Terms and Conditions from time to time. You have accepted the Agreement as amended if you continue to use any of the Website services after any amendments are posted on the Website. We reserve the right to include additional terms and conditions if we were to provide additional services or programs such as contests, quizzes, promotions, sweep stakes and the like. You shall be bound by the same on your participation in such services or programs.

1.Authorised Users:


You represent that you have read and understood, and that you agree to be bound by this Agreement. The Website services are available to individuals aged 13 years or older. By using the website you represent that you are atleast 13 years old.

2. Parental Guidance and Advise


  If you are user between the ages of 14 and 18, review the terms of this Agreement with your parents. The Website services are not designed to attract children under the age of 14 and we do not intentionally collect personal information from children on our Website. Parental discretion is advised for users in the age group of 14 to 18 years.

3. Registration


To use the Website services, you may have to be registered and provide your name, email address and other details. Please see our Privacy Policy and practices on how the personal information would be used. However, if you wish to view the public content on the Website, no registration is required but you are bound by this Agreement on other Terms and Conditions.

4.Content.


  1. "User Content” refers to any comments, messages (whether text, email, video, multimedia or otherwise), blog posts, suggestions, stories, artwork, photographs, drawings, videos, audiovisual works, musical compositions (including lyrics), sound recordings, characterizations, and/or other similar materials that you submit, post, upload, transmit, display, communicate or otherwise distribute on or through VAAprint Website, as well as any names (whether yours or someone else’s), likenesses, voices, usernames, user profiles, appearances, and/or other biographical information that may be included in any of the foregoing.
  2. The content that you submit to the Website remains yours and we do not claim any intellectual property rights over your content.
  3. By submitting your content to the Website, you provide us and Users permission to access and use your content. You hereby grant to us a worldwide, royalty free, non-exclusive, sub-licensable licence to publish, reproduce, distribute, use, create derivatives, transmit, publicly display in every manner and medium. These rights continue as long as the content remains on the Website. All actions taken based on the licensed rights, prior to termination, shall remain valid.
  4. You agree that this licence includes a right for us to make your content available to other companies, organizations or individuals with whom we have relationships for the provision of syndicated services, and to use your content in connection with the provision of those services.

5. Limitations on Use of Website:


VAAprint shall strive to provide you great user experience on the Website. We cannot assure you of accessibility or availability of the Website at all times. You understand and agree to the following restrictions and limitations on your use of the VAAprint Website, and further agree that any violation of these Terms of Use (including, but not limited to, the following restrictions and limitations) may result in the suspension or termination of your account and your ability to access all or any part of the Website. In addition, we may suspend your ability to use or access the Website at any time while we investigate complaints or alleged violations of these Terms of Use, or for any other reason within our sole discretion.

6.Accuracy of Information:

Some services on the Website permit or require you to create an account to participate in services offered, to access additional content, or to secure additional benefits. You must provide, maintain and update, at all times, accurate, complete, truthful and current information in response to all questions asked and requests made by our registration processes, and you will only use your own account to access the VAAprint Website and any services they offer. You will not under any circumstances use the account, username, or password of someone else at any time.

7.Restricted Behavior and Content


You are bound by the rules of conduct set forth herein for use of the Website or any services offered by the Website. Your violation of the rules of conduct will constitute a breach of these Terms of Use, and we reserve our right to take any and/or all legal actions that may be available.

8.Account Security


You are solely responsible for the confidentiality of any password and other account information that you create in order to access or use the VAAprint Website. You agree to notify us immediately on any unauthorized use of your account, user name, or password. You also agree that  We are not liable in any manner for any loss that you may incur as a result of any third party using your password, either with or without your knowledge. You are solely liable for any losses incurred by Us, Our affiliates, officers, directors, employees, consultants, agents, and representatives due to mis-use of your account or password.

9.Use of Software


Use of the Site may require you to use software provided by or operated from the Website, and on occasion we may make certain software available to you from the Website. To the extent you use such software or download such software from the Website, the software, including all files and images contained in or generated by the software, and accompanying data (collectively, “Software”) will be deemed to be licensed to you by us, for your personal, noncommercial use only. We do not transfer either the title or the intellectual property rights to the Software, and we (or our licensors) retain full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Software, nor may you decompile, reverse-engineer, disassemble, or otherwise convert the Software to a human-perceivable form.

9.1 Software Updates 


The Software which you use may automatically download and install updates from time to time from VAAprint. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit VAAprint to deliver these to you) as part of your use of the Services.

10. USER CONDUCT.

  1. Compliance With Intellectual Property Laws: You shall adhere to the legal rights and intellectual property rights of Vaaprint and others when using the Webiste or its services. You shall be solely responsible for violations of any relevant laws or infringement of intellectual property rights caused by any User Content you provide or transmit, or that is provided or transmitted using your user account. The burden of proving that any Content does not violate any laws or third party rights rests solely with you. You shall not submit, post, upload, transmit, display, communicate, or otherwise distribute User Content in violation of any third party’s copyrights, patents, trademarks, trade secrets or other intellectual property or proprietary rights.
  2. Inappropriate Content:  You will not submit, post, upload, transmit, display, communicate, or otherwise distribute any User Content that: (a) is libellous, defamatory, obscene, pornographic, abusive, or threatening, or anything that promotes hate, violence or unlawful discrimination; (b) advocates or encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; (c) is intentionally designed to mislead, disparage or embarrass others, or that reveals private information about others without their consent; (d) violates any of the prohibitions set forth here-in or (e) advertises or otherwise solicits funds or is a solicitation for goods or services. We reserve the right to terminate your ability to provide and/or receive of any such material using the Vaaprint Sites or their services, and, if applicable, to delete any such material from our servers. We intend to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or of any applicable laws.
  3. Prohibited Uses: You are prohibited from violating or attempting to violate any security features of any Vaaprint Site, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of any Vaaprint Site or any associated services, system or network, or to breach security or authentication measures without proper authorization; (c) using any automated process or service (such as, by way of example only, any spider, robot, or automated searching or “scraping” tool) to monitor, access or copy any content from any Vaaprint Site; (d) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to an Vaaprint Site, overloading, initiating or facilitating any “denial of service” attack, “flooding,” “spamming,” “mail bombing,” or “crashing;” (e) using any Vaaprint Site or its servers to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using an Vaaprint Site; or (g) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by the Company in providing the Vaaprint Sites or their services. Any violation of system or network security may subject you to civil and/or criminal liability, and will result in a loss of your ability to access and use the Vaaprint Sites.
  4. Alleged Violations; Termination of Access: We reserve the right to terminate your use of any one or more of the Vaaprint Sites at any time and for any reason (including for no reason). To ensure that we can provide a high quality experience for you and for other users of the Vaaprint Sites, you agree that we or our representatives may access your account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorized uses of the Vaaprint Sites or the services we offer. We do not intend to disclose the existence or occurrence of such an investigation unless required by law, but we reserve the right to terminate your account or your access to an Vaaprint Site immediately, with or without notice to you, and without liability to you, if we believe that you have violated any of the Terms of Use, furnished us with false or misleading information, or interfered with use of any Vaaprint Site by others.
  5. Copyright Infringement: Our Copyright Policy on infringement is simple. We immediately suspend or terminate the user who is found to have infringed, or alleged to have infringed, on the rights of the Company or of a third party, or otherwise violated any intellectual property laws or regulations. You may please contact us if you have a good faith belief that your rights or the rights of a third party have been violated and you want us to delete, edit, or disable the material in question. We might ask you for providing us additional information or proof of violation / infringement.
  6. No Warranties: We are making the Vaaprint Sites and any services they provide available “as is” without warranty of any kind. You assume the risk of any and all damage or loss from use of, or inability to use, each Vaaprint Site or the services it offers. The company expressly disclaims any and all warranties, express or implied, regarding the Vaaprint Sites and our services, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Vaaprint Sites or any services they offer will meet your requirements or that the operation of any Vaaprint Site or its services will be uninterrupted or error-free.
  7. License Grant: Other than the limited license set forth in Section 4, Vaaprint acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any content that you submit, post, transmit or display on, or through, the Website, including any intellectual property rights which subsist in that content (whether those rights happen to be registered or not, and wherever in the world those rights may exist).

11. PUBLIC FORUMS


The content posted on Public Forum features of this Website is available for viewing by other Site users. Please read our Privacy Policy governing such content. You shall evaluate the risks associated with such disclosures / content made by you on the Public Forums and We shall not be responsible or liable in any way.

12. Purchases


  1. Print Quality:  You agree that you shall have no claims against Vaaprint regarding the quality of any products purchased by you from Vaaprint so long as the product in question is an accurate depiction of the image selected by you, on the medium selected by you.
  2. Delivery of Order:  Please allow a reasonable period of time for the delivery of any products ordered from the Site. Complaints or requests for refund must be communicated to Vaaprint within a reasonable period of placing the order, in the event of non-delivery, or within ten (10) days of delivery of the order, in the event of a defect in the delivered product.
  3. Payment: No order shall be considered confirmed until such confirmation is communicated to you in writing by Vaaprint. You agree to render payment for any goods or services purchased from Vaaprint on the Site in accordance with the terms hereof. You will be entitled to refunds only in accordance with the terms hereof.

13. Payments


You represent and warrant that if you are purchasing something from Vaaprint that (i) any credit information you supply is true and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

14. Refund and Return Policy.


To the extent that you purchase any goods or services directly from Vaaprint, we will refund to you your purchase price within seven (7) days of you notifying us in writing of your desire for the refund, together with the reason for the request, with the product or service returned to us in substantially the same condition as when purchased. Please note, however, that certain products and services mentioned on the Site are sold by third parties or are linked to third party web sites, and Vaaprint shall have no responsibility or liability for those products or services. You may request a refund by contacting us by email at info@ vaaprint.com

15. Disclaimers

  1. Disclaimer Regarding Third-Party Content: The Vaaprint Sites contain opinions and views of other users which is beyond Vaaprint control. Vaaprint is not responsible and does not endorse the accuracy or validity of such content. You take complete responsibility of any action that you may take based on such content. Content of the users are not reviewed or approved by Vaaprint. You provide personal information to other users at your own risk. You would use your complete judgment in using the Site or information on the Site or taking any action based on the information available on the Site.
  2. Without limiting the generality of the foregoing, you acknowledge that we have created this site for the purpose of providing entertainment, news, editorial content, information, tools and services that we believe our users will use and enjoy, and while we exercise reasonable efforts to monitor the information on this site and to update the site regularly, you understand and agree that we cannot and do not guarantee the accuracy, currency, reliability or completeness of any information or material included  here, or on any site accessible from here.

16. Liability


We are not liable for damages of any kind (including, but not limited to, special, incidental, or consequential damages, lost profits, or lost data, regardless of the foreseeability of those damages) arising out of or in connection with your use of the Vaaprint sites or any other materials or services provided to you by Us. This limitation will apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. We may terminate your access to the Vaaprint sites or alter or delete the Vaaprint sites or their content or features at any time, in any way, and for any reason or no reason, at our sole discretion.

17. Affiliated Sites


Our Site may be linked to the website of third parties, affiliates and business partners. We have no control over, and not liable or responsible for content, accuracy, validity, reliability, quality for such websites or made available by / through our Website.

18. Indemnity


You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of any Vaaprint Site, your violation of these Terms of Use, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. We will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

19. Copyright


All contents of the Site are subject to Copyright © owned by V.A.A. Stationery & General Store. and its licensors. All rights reserved. For more information (including any questions about reusing materials found on the Site), please contact us at vaagroups@gmail.com

20. Trademark


”VAAprint”, “vaaprint.com”, the VAAprint logo” are intellectual property of  V.A.A. Stationery & General Store. VAAprint has applied for trademark / service mark protection.

21. Termination


This Agreement will continue until terminated by either you or Vaaprint.

If you want to terminate your legal agreement with Vaaprint, you may do so by

  • notifying Vaaprint at any time and
  • closing your accounts for all of the Services which you use, where Vaaprint has made this option available to you.
  1. Vaaprint may at any time, terminate its legal agreement with you if
  2. you have breached any provision of this Agreement (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of this Agreement);
  3. Vaaprint is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful);
  4. the third party with whom Vaaprint offered the Services to you has terminated its relationship with Vaaprint or ceased to offer the Services to you;
  5. the provision of the Services to you by Vaaprint is, in Vaaprint opinion, no longer commercially viable.
  6. When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Vaaprint have benefited from, been subject to (or which have accrued over time whilst this Agreement was in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation.

22. Governing Law


These Terms of Use and any contractual obligation between Us and You will be governed by the laws of India, subject to the Courts in Chennai. Both parties consent to extraterritorial service of process and submit to the jurisdiction of said courts.

23. Severability; Waiver


If any provision of this Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

24. No License


Nothing contained on the VAAprint Sites should be understood as granting you a license to use any of our trademarks, copyrights, service marks, or logos, or the trademarks, service marks, or logos owned by any third party.

25. Contact Information


If you have any questions concerning us, the Website, these Terms of Use, or anything related to any of the foregoing, we can be reached at the following email address or via the contact information available from the following hyperlink: contact

Answer

Yes, our GeM Seller Id:   F6FN230008088131

Answer

Yes, we have first grade quality dry fruits, and our fssai license is follow:

fssai License No. 12422024000572

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